Buyer cancelled the order from eBay after getting the DVDs

 The Curse of online shopping

An eBay issue

Again, I have been hit with the curse of online shopping, the need to trust the buyer.

I sent these DVDs to a buyer on eBay over a week ago, and he has cancelled the order without paying for the goods.

How do I know he cancelled the order? There is no record of the sale in my sales record, so, he has my DVD selection, but refuses to pay, and there is nothing I can do, without the sales link I can't ask eBay to chase up the missing order

The Curse of online shopping

 eBay Refund Policy

Who do you trust?

Time after time, I come back to the Curse of online shopping, who do you trust?

Again, I have lost track of the "claims" of goods not arriving, I am asked to refund a buyer on eBay.

I have no proof the DVDs did not arrive, and they have no proof I sent them, using a tracking code is useless as was recently proved when Yodel lost track of one of my orders.

eBay has a buyer protection policy, but what about seller protection?

The policy is rife for people to use as a SCAM. What happens if the goods arrive after I send the refund, the buyer has NO WAY of sending my money to me